How we work

As part of our unique partnership approach, we're drawing on the collective strength of dozens of healthcare, mental health and social service providers throughtout the city to realize our vision of community health and wellbeing. 

The Ottawa Health Team - Équipe Santé Ottawa (OHT-ESO) is facilitated by 11 convening partners, including six community health centres. Our team also includes client and family partners and more than 60 organizational partners from:


  • Primary care

  • Acute care

  • Sub-acute care

  • Long-term care

  • Supportive housing

  • Home and Community care and support

  • Mental health and addictions support

  • Palliative care

  • Emergency services

  • Public health

  • Social services

Every one of our partners is committed to equity: making sure the health system gives everyone access to supports, resources and services they need to be healthy and well.


Collaborating on person-centred care

Reimagining the local health system takes new kinds of teamwork and trust - and commitment to a shared vision. Within the OHT-ESO, we're creating action teams to drive and nurture system change. These teams are made up of people who truly understand the current challenges and opportunities across the system and can make recommendations on how to improve it. They will use evidence-informed decision-making to set a responsible path forward. 

For our health team, "evidence" includes scientific and medical research, local contextual information, and insights from service providers', clients', families' and caregivers' personal or lived experience. 

Our shared decision-making, action team approach

Shared Vision.png

Creating a learning health system

Organizations that learn tend to be more creative and innovative. They're better able to turn new knowledge into action that makes a difference. The OHT-ESO was designed from the outset to ensure our health system is a learning health system. Going forward, we'll continuously assess what's working and what's not and apply lessons learned to improve health outcomes and the system overall.

Process for a learning health system.png

Want to know more?

Check out these resources

Read our commitment to delivering French-language services